What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
My PUPPY LOVEs IT THANK YOU
I couldn’t be happier with this dog car seat. My Terrier mix loves it, and it makes our drives much safer and more comfortable. The waterproof eco-leather and machine-washable mat are excellent features. It’s very secure and doesn’t move around thanks to the strong attachment straps. A must-have for any pet owner
perfect fit for my baby pug,easy to install
This dog car seat is a solid choice for my beagle. He seems comfortable and secure in it, which is great for longer drives. The eco-leather is easy to clean, a simple wipe does the job. I appreciate the non-slip bottom and the sturdy straps. I do wish it had a bit more padding, but overall, it's a good seat for pet travel.
awesome dog car seat! softly padded, good size, easy to clean. perfect find for my puppy :)
I love this dog car seat! It's easy to install, easy to clean, and keeps my pup safe and comfortable while we’re traveling together. Highly recommended for all dog parents!
Great dog car seat. appreciate the removable and washable cover
Love this! We bought this dog seat to make sure our pet is safe and comfortable when traveling with us in the front seat, and we’re happy with the choice. One of the things we appreciate the most about this dog car seat is that it can be used in different types of vehicles. I have an SUV and my husband has a sedan, and it fits perfectly in both. The seat is easy to install and remove, which makes it very convenient for us. Thank you!
This is a must-have for those who have medium sized/small breed dogs. The seat is well-made, durable, and provides peace of mind while on the road. Also, it looks very nice and trendy 👏🏽
its okay how ever I thought it would come with a soft mat
I purchased this dog car seat for my new car and I have to say, I am thoroughly impressed with the product. The seat is made with high-quality materials and provides a comfortable and secure place for my dog to sit during car rides. It was also very easy to install and I was able to do it on my own without any difficulty. Another great feature of this dog car seat is that it is very easy to clean - I can easily wipe off my dog's dirty paw marks with a wet wipe, and the seat looks as good as new. I would highly recommend this dog car seat to any pet owner!