What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
My Yorkie loves this car seat! It fits perfectly in the back seat of my sedan, and the straps keep it in place no matter how bumpy the ride. The material is high-quality and waterproof, which is perfect for rainy days. I appreciate the machine-washable mat for easy cleaning. Overall, it’s a stylish and practical accessory for pet owners.
The best dog car seat I’ve bought. Durable, stylish, and my pup loves it.
This seat fits my Pug perfectly. The removable mat is easy to wash, which is a huge plus.
I recently bought this dog car seat for my Chihuahua, and it’s been a game-changer. The eco-leather is soft and durable, and the high-density foam keeps my pup cozy during long drives. I love that it’s non-slip and attaches securely with multiple straps. The removable soft mat is a great touch and makes cleaning super easy. It’s also vegan and sustainable, which aligns with my values.
Absolutely love this dog car seat! It’s made traveling with my puppy so much easier and safer. The wide and comfy sides make her feel secure, and the non-sagging foam ensures she’s always comfortable. I also love that the mat is machine washable, making maintenance a breeze. Highly recommend this to anyone with a small dog.
This is the best dog car seat I’ve found. It’s perfect for my Bichon Frise. The seat is spacious, and the padding is great. I appreciate the waterproof feature, especially since we often go to the beach. The mat is easy to remove and wash. An excellent product that I highly recommend!!!!
My Poodle loves this car seat. The three attachment straps keep it securely in place, and the foam padding is incredibly comfortable. It’s also very easy to clean with a damp cloth. I love that it’s sustainable and made from eco-friendly materials. It’s been a fantastic purchase for our road trips.
My Maltese enjoys every car ride now. The seat is very comfortable and sturdy.