Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
My PUPPY LOVEs IT THANK YOU
I couldn’t be happier with this dog car seat. My Terrier mix loves it, and it makes our drives much safer and more comfortable. The waterproof eco-leather and machine-washable mat are excellent features. It’s very secure and doesn’t move around thanks to the strong attachment straps. A must-have for any pet owner
perfect fit for my baby pug,easy to install
This dog car seat is a solid choice for my beagle. He seems comfortable and secure in it, which is great for longer drives. The eco-leather is easy to clean, a simple wipe does the job. I appreciate the non-slip bottom and the sturdy straps. I do wish it had a bit more padding, but overall, it's a good seat for pet travel.
awesome dog car seat! softly padded, good size, easy to clean. perfect find for my puppy :)
I love this dog car seat! It's easy to install, easy to clean, and keeps my pup safe and comfortable while we’re traveling together. Highly recommended for all dog parents!
Great dog car seat. appreciate the removable and washable cover
Love this! We bought this dog seat to make sure our pet is safe and comfortable when traveling with us in the front seat, and we’re happy with the choice. One of the things we appreciate the most about this dog car seat is that it can be used in different types of vehicles. I have an SUV and my husband has a sedan, and it fits perfectly in both. The seat is easy to install and remove, which makes it very convenient for us. Thank you!