Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This car seat is amazing for my Cocker Spaniel. It keeps him secure and comfortable during our rides.
Fantastic product! My dog feels safe, and it’s super easy to maintain.
This dog car seat is fantastic! My French Bulldog feels secure and comfy in it. The eco-leather is soft yet durable, and the high-density foam is perfect for long rides. The three straps keep it securely in place. I also love the vegan and sustainable aspects of this product. It’s worth every penny.
I’m thrilled with this dog car seat. My Cavalier King Charles Spaniel fits perfectly, and she seems very comfortable. The seat is well-padded and the eco-leather looks great. The machine-washable mat makes it easy to keep clean. It’s also very secure in the car, which gives me peace of mind. Highly recommend!
This dog car seat is a lifesaver for our road trips. Comfortable and secure.
My Chihuahua feels so safe now!!!
My Chihuahua loves this seat! It’s cozy and easy to clean.
I'm super impressed with this dog car seat! It's been perfect for my little schnauzer. The seat is snug and safe, giving her a great view while keeping her secure. The eco-leather is not only stylish but also a breeze to clean. The removable cover is an added convenience, especially being machine washable. The color and design fit beautifully with my car's interior. It's comforting to know it's vegan and safe for my car. This booster seat has made our road trips much more enjoyable for both of us!! 5 stars!