What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Protects my car seats from drool and scratches. Excellent dog seat cover.
Chiming in here to add a measured review - this cover has been nice, but faulty in several components of its design.
1) the clips (2-3 of them) break easily - fortunately, owleys replaced at no charge with more robust newly designed clips, but my seat was out of commission for a while
2) the side doors bend easily and fall over into the seat easily, I haven’t found them to be reliable or robust and still don’t have a solution here (other than not using them)
This is a 4/5 for me with a path to a 5 if it worked more reliable.
DID NOT EXPECT SUCH TOP TIER QUALITY! Pleasantly surprised!
Keeps my dog’s hair from embedding into my seats and is waterproof!
Easy to install,very useful
I like the style. Colors are great and stitching is too. I'd like the zippers to be sturdier/larger, and open from both directions. I really wish there was a vented area at the center and side car vent ports. The Velcro top holds seem to be a bit undersized and a buckle might be faster than threading. I bought it for the door protection, but my dogs still get their claws on the sill.
I originally found this style dog seat on Amazon. Bought one of the cheap $30 ones. I had one break within 3 weeks, and the company I bought it from, disappeared so I couldn’t even get a warranty. One of the zipper broke on the door panel cuz of how cheap they were. Plus they had to be hung from the handle bar and didn’t cover the whole door (and I have a small Nissan Sentra)
After looking around for a better quality one, I finally pulled the trigger on this. I was nervous about spending so much money and have the same problem. I’ve had this for months now, and the zippers still work like brand new. They also have Velcro buckles by the zipper, which helps tons on relieving pressure on the zippers. The door panels are great. They’re EXTRA padded for protection, and don’t need to be hung from the handle bar. I took it out when my car had to go into the shop, and my seats still look brand new. Pair this with a nice seat belt/harness, and it provides a MUCH safer ride for you and your pet. No more jumping around the car, trying to push them off of you while driving. No more hanging her full body out the car. She has enough slack to put her nose and a little of her face out, and that’s it. It prevents her from falling on the floor, and I can tell how much she loves it and how much more comfortable she is.
On top of a quality product, the customer service is AMAZING and hasn’t disappeared on me. I asked to buy additional straps, since my car is smaller, the non stretchy ones in my opinion seem to work better. They refused my money and helped me regardless. This is a company I’d never worry about buying anything from, and I know when I have the extra money for front seat covers, where I’m coming.
The hammock fits perfectly in my backseat. My dogs love it!