Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I originally found this style dog seat on Amazon. Bought one of the cheap $30 ones. I had one break within 3 weeks, and the company I bought it from, disappeared so I couldn’t even get a warranty. One of the zipper broke on the door panel cuz of how cheap they were. Plus they had to be hung from the handle bar and didn’t cover the whole door (and I have a small Nissan Sentra)
After looking around for a better quality one, I finally pulled the trigger on this. I was nervous about spending so much money and have the same problem. I’ve had this for months now, and the zippers still work like brand new. They also have Velcro buckles by the zipper, which helps tons on relieving pressure on the zippers. The door panels are great. They’re EXTRA padded for protection, and don’t need to be hung from the handle bar. I took it out when my car had to go into the shop, and my seats still look brand new. Pair this with a nice seat belt/harness, and it provides a MUCH safer ride for you and your pet. No more jumping around the car, trying to push them off of you while driving. No more hanging her full body out the car. She has enough slack to put her nose and a little of her face out, and that’s it. It prevents her from falling on the floor, and I can tell how much she loves it and how much more comfortable she is.
On top of a quality product, the customer service is AMAZING and hasn’t disappeared on me. I asked to buy additional straps, since my car is smaller, the non stretchy ones in my opinion seem to work better. They refused my money and helped me regardless. This is a company I’d never worry about buying anything from, and I know when I have the extra money for front seat covers, where I’m coming.
The hammock fits perfectly in my backseat. My dogs love it!
We absolutely LOVE our dog seat cover! Very easy to clean and our puppy is comfortable in the car. Would highly recommend!
Maggie loves her new cover. And it protects our car perfectly. Thank you!
Fits our new 2022MY Subaru Outback perfectly. Very pleased with the quality of the product.
It seems like it will be pretty durable, which is the only reason I opted for a dog taco made of synthetic material, and I like the multiple configuration possibilities. However, the configuration that I was most excited about- half up and half down, as shown in the first picture- is made with the cover installed backwards which makes it impossible to buckle a seatbelt because it puts the slots at the front of the seat. I also don't like the elastic straps- I would prefer all the straps to be adjustable length, not stretchy.
We love our Travel Buddy dog mat! Great fit, beautiful design, and works perfectly as backseat protection when we take our labrador on a ride with us. Thank you Owleys, will definitely order more of your travel gear!
great product