What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
What I like about this dog seat cover is that it’s easy to install and seems water-resistant. I have a new car and wanted protection for the back seat in case we need to evacuate for a hurricane or sleep in the car with our two medium-sized dogs. I think most highly rated pet seat protectors are probably good but have some limitations: If your dog sits or stands on the fabric, it will be fine for car trips. However, if your dog is rambunctious, it would be easy for the dog to move the fabric around despite the straps. It’s a loose fit, accommodating various seat designs. A “chewer” could probably damage any of these products quickly. This covering is thicker than a water-resistant baby mattress cover, but similar in design for both comfort and protection.
We bought this dog protector seat cover for a cross-country trip with our cat and dog. It was very simple to set up, and thanks to the plastic seat anchors, it stayed secure the entire ride without needing adjustments. The adjustable straps make it easy to fit any size backseat (we have a Ram 1500 crew cab) and the material was strong and durable, even with our 80-lb lab getting in and out multiple times a day. It also created a safe barrier between the front and back seats, so our pup didn’t fall between the seats or try to move to the front. Because it hooks to the front and back headrests, we could still use and access all the storage space on the backseat floor. Great dog cargo liner!
Very well crafted, fits and functions flawlessly. Though I haven’t washed it yet, the stitching and fabric suggest it will hold up and wash easily. The fabric can also be wiped clean, and it isn’t too slippery. The back side features a resistant fabric cover to prevent sliding on your seat. The fit is perfect. I love that the sides can be raised or lowered. This means my backseat is protected not only when the dog rides but also when the grandchildren are in the car. Dual purpose. It’s also quite attractive.
I recently got the Owleys Dog Seat Cover Travel Buddy, and it has transformed traveling with my dog into a stress-free experience. This waterproof dog protector hammock is a must-have for any pet owner wanting to protect their car seats while ensuring their pet's comfort and safety. The quality of this seat cover is superb. Made from heavy-duty 600D fabric, it’s both durable and robust, capable of withstanding the wear and tear from my active dog. The thick material offers excellent protection against scratches, dirt, and fur, keeping my car seats spotless. The waterproof feature is a lifesaver. Whether it’s muddy paws or accidental spills, the cover prevents any moisture from reaching the car seats. This has been especially useful after trips to the park or beach, ensuring my car interior remains dry and clean. Installation is effortless. The cover comes with adjustable straps that easily secure around the headrests, creating a snug fit. The non-slip backing ensures the cover stays in place, even on long journeys or when my dog moves around. The side flaps offer extra protection for the sides of the seats, which is a thoughtful touch. The hammock design is ideal for my pet’s comfort and safety. It effectively creates a barrier between the front and back seats, preventing my dog from jumping into the front seat and causing distractions while driving. The hammock also provides a comfortable and secure space for my dog during car rides. Cleaning the cover is easy. The material wipes down with a damp cloth for minor messes and is machine washable for a thorough clean. This convenience ensures the cover remains hygienic and fresh after each use. In summary, the Owlets Dog Seat Cover is a fantastic investment for any pet owner. Its durable, waterproof construction, easy installation, and comfortable design make it a must-have accessory for traveling with pets. It offers superior protection for car seats while ensuring my dog’s safety and comfort. I highly recommend this pet seat cover to anyone needing a reliable and high-quality solution for their pet travel needs. It has exceeded my expectations and has become an essential part of our travel routine.