Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
We put this in the back of my husband's new Ford 150 so our dog could go on rides and not get hair all over the place. It fits well, is sturdy, and absolutely protects all parts of the back. Our dog is 60 lbs and this has held up well over 2 months of frequent car rides with her. We actually leave it in place all the time; it's great protection for the back seat even if your dog isn’t along for the ride!
The safety is great, it fits perfectly, it’s easy to put on, nice color, high quality, waterproof, and slip-resistant. 👍
This waterproof dog car seat cover has made road trips with my dog so much easier. It’s well made, so I don’t have to stress about dirt or messes, and it’s super easy to clean. The size is great and feels sturdy, giving my larger dog plenty of room to stay comfortable. Traveling together is now easy and worry-free so totally recommended for any dog owner.
I got this seat cover for road trips with my dog and I love it!!! It keeps the seats clean and my fur baby safe and snug!😍😍😍
My dog is a nervous traveler, but this cover seems to make him feel more secure in the car. It provides a nice, cozy space for him to relax, and the non-slip bottom keeps him from sliding around. Definitely a win-win!
I was worried about my dog getting too hot on the cover, but it's surprisingly breathable. He seems to really like it, and it's kept my leather seats nice and cool even on hot days. 😊
This thing is tough! My dog loves to scratch and dig, but this cover hasn't ripped or torn at all. It's definitely worth the investment if you want to protect your car seats from an active dog.
I love how easy it is to install this cover! It literally took me less than 5 minutes to get it set up. Plus, it fits my SUV perfectly. No more struggling with ill-fitting covers!