What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
We put this in the back of my husband's new Ford 150 so our dog could go on rides and not get hair all over the place. It fits well, is sturdy, and absolutely protects all parts of the back. Our dog is 60 lbs and this has held up well over 2 months of frequent car rides with her. We actually leave it in place all the time; it's great protection for the back seat even if your dog isn’t along for the ride!
The safety is great, it fits perfectly, it’s easy to put on, nice color, high quality, waterproof, and slip-resistant. 👍
My dog is a nervous traveler, but this cover seems to make him feel more secure in the car. It provides a nice, cozy space for him to relax, and the non-slip bottom keeps him from sliding around. Definitely a win-win!
I was worried about my dog getting too hot on the cover, but it's surprisingly breathable. He seems to really like it, and it's kept my leather seats nice and cool even on hot days. 😊
This thing is tough! My dog loves to scratch and dig, but this cover hasn't ripped or torn at all. It's definitely worth the investment if you want to protect your car seats from an active dog.
I love how easy it is to install this cover! It literally took me less than 5 minutes to get it set up. Plus, it fits my SUV perfectly. No more struggling with ill-fitting covers!
Okay, can we talk about how stylish this cover is?! It doesn't look like a bulky, ugly dog accessory at all. It blends in nicely with my car's interior and actually makes it look even better. 😍 Who knew a dog car seat cover could be so chic?
My pup sheds like crazy, but this Owleys cover is a lifesaver! It’s super easy to clean – just a quick wipe down and it's good as new. Plus, it's really comfy for my dog, which is a big win for long car rides. 👍🏼