Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
After buying this car seat cover, we began to travel much more often with our dog. Previously, we often left her at home because she was stressed in the car. But she really likes to sit in this dog cover now!! Thanks!
Makes my dogs feel secure, and they actually lay down now with no fur on my car either.
We put this in the back of my husband's new Ford 150 so our dog could go on rides and not get hair all over the place. It fits well, is sturdy, and absolutely protects all parts of the back. Our dog is 60 lbs and this has held up well over 2 months of frequent car rides with her. We actually leave it in place all the time; it's great protection for the back seat even if your dog isn’t along for the ride!
The safety is great, it fits perfectly, it’s easy to put on, nice color, high quality, waterproof, and slip-resistant. 👍
That's out favorite dog seat cover. It was time for us to re-order our Travel Buddy after the first one served us for 3(!) years. Amazing quality and very useful. Totally recommended for dog owners.
This dog seat cover is the best on the market!!! We got ours for 2 years now and it still works perfectly for our dogs
This seat cover is a road trip must-have for dog owners. It's wide bottom provides a comfortable spot for pets while the waterproof design handles any spills or accidents along the way... Easily cleansing it with a damp cloth and sometimes using a vacuum
This waterproof dog car seat cover has made road trips with my dog so much easier. It’s well made, so I don’t have to stress about dirt or messes, and it’s super easy to clean. The size is great and feels sturdy, giving my larger dog plenty of room to stay comfortable. Traveling together is now easy and worry-free so totally recommended for any dog owner.