Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Okay, can we talk about how stylish this cover is?! It doesn't look like a bulky, ugly dog accessory at all. It blends in nicely with my car's interior and actually makes it look even better. 😍 Who knew a dog car seat cover could be so chic?
My pup sheds like crazy, but this Owleys cover is a lifesaver! It’s super easy to clean – just a quick wipe down and it's good as new. Plus, it's really comfy for my dog, which is a big win for long car rides. 👍🏼
Best purchase ever. Dog loves it, great pockets, fits wonderfully in both my and my wife's car.
Absolutely love this seat cover for my two pups. Very well constructed. Highly recommend.
Love the new seat cover for my dog. Cleans up easily and installs without hassle. My 70 lb dog has more space in the back seat.
Got a new vehicle with leather seats and three large dogs. This cover fits comfortably, is well-made, and sewn nicely. Worth the investment, don’t hesitate.
Been searching for this product for years. My two large dogs love daily rides and have gone through many hammocks. This one has a solid bottom, providing more space and balance. Holding up well so far. Highly recommend for dog owners.
Installed in minutes and has held up superbly for three months. Previous pet liners don’t compare! Our Corgis tested it with vet trips, surgeries, and muddy lake visits. Easy to clean, fold, and store. Highly recommend!