Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I'm so happy with this new dog hammock!!! It's a perfect fit for my backseat and protects it from all the mess my dog usually makes. The scratchproof side panels are a lifesaver for my car doors. It's completely waterproof, which has been great for those rainy day walks. Cleaning is a breeze - just a quick wipe and vacuum. It's made traveling with my dog so much easier and cleaner! Highly recommend to all dog owners!!
This pet seat protector exceeded my expectations and was easy to clean. One snap and the dog hair fell off. MUST HAVE!
This dog hammock is incredibly well-made and fits perfectly. Although I haven’t washed it yet, the robust stitching and fabric suggest it will hold up well. The material is easy to wipe clean and isn’t slippery. The back side features a resistant cover to prevent sliding on the seat. I love that the sides can be raised or lowered, offering protection for both dog rides and when grandchildren are in the car. It’s also quite stylish.
My grandpa's dog used to hate car rides, but he seems much more comfortable and relaxed in this hammock. It was the perfect gift for both of them!
Love this pet seat cover. Easy to install and remove as needed. Keeps my dog safe from falling when she stands. Contains dog hair on long car rides.
My little Lovie absolutely loves it! She looked so comfortable and didn’t want to get out. Highly recommended!
I appreciate the seat anchors, but they can be a bit difficult to remove when I want to take the hammock out. A quicker release mechanism would be helpful.
Fits my 2023 Nissan Frontier SV easily. Looks like the photos, and shipping was fast. Can’t lose with this one!