Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Perfect for keeping hair and mud off the seats. Adjustable headrest straps and bench anchors keep it secure. The Velcro opening allows seatbelt use. Easy to release for human passengers.
This hammock is worth every penny! It's super easy to install and keeps my dog safe and secure in the backseat. The beige color is a classic and looks great.
Why did I wait so long to buy this? Fits great in my Tundra and will work in our smaller vehicles too.
I have a 40-pound labradoodle who loves to get muddy and dirty. This has saved my seats more than once from her mess. Well made and fits perfectly.
I'm so happy with my Owleys dog hammock! It's made car rides with my dog so much more enjoyable for both of us.
My wife and I got this dog seat cover for our brand-new car to keep our seats free from dog hair. We love it, and so do our dogs. It kept our back seat clean and made our dog comfortable on long trips. It is super durable and protects the seats from damage. This dog seat cover was very easy to install and adjustable to fit any vehicle. I would definitely recommend this product if you have four-legged family members that ride in the car with you.
I purchased one for my Jeep Patriot, and it fits great. My dog loves the quilted texture, and it stays in place better than other dog seat covers I've used.
This beige hammock is a lifesaver! My pup used to slide all over the backseat, but now she's got her own comfy spot. It's super easy to install and clean too. Highly recommend!