Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Protects my car seats from drool and scratches. Excellent dog seat cover.
This dog protector is better than the cheaper version I owned before. Dog hair shakes off easily instead of getting embedded.
This hammock has been a lifesaver for controlling my dog's shedding in the car. It traps all the hair and keeps my upholstery clean
Had to replace our previous hammock that ripped. This one fits my Ford Edge perfectly. Highly recommended.
My pup feels safe and secure in here. Usually nervous and paces, but this helped a lot. Stayed in the back and even napped. Super easy to install.
This is my experience with dog hammocks. I’ve been through probably close to 7-10 different ones, most failing and breaking within a short period, and the companies would disappear so I couldn’t even file a warranty claim. That was my mistake for buying the $30 ones on Amazon.
The cheap ones on Amazon look nice - but they’re photo shopped. They are not thick, the door panels don’t cover the entire door and have no extra protection besides the real thin liner, and has to hang from the handle. The zippers are the cheapest ones possibly made, clips are plastic and sewn directly onto the hammock - one clip breaks anywhere, nothing can be done. I’ve had zippers break, clips break, rip, and just overall ended up spending more money trying to find a good one on Amazon over spending money on quality.
I came across Owleys. I finally caved and got the original, and fell in love. Once in hand, I understood why it was the price it was. I was so mad at myself for not just getting it after the first cheap one broke, but they’re good with the photoshopped pictures and making them look so much better than they really are. I have been extremely happy with the original, and then I saw the new model come out and knew I had to have it, as I have a service dog who, if I’m not working, is always with me. I also couldn’t think what they could possibly improve on? So let’s find out.
The first impression I had when opening it, is the material felt a bit more durable, and the stitching was done different, my guess to increase the strength or durability of the hammock. I also noticed that there was no more seat anchors, which at first I was worried about - but after using it for about a month, I haven’t noticed a difference between seat anchor or no seat anchor. I thought the seat anchors were so important before that, I’d get in the trunk and put a bungee cord on each one and strap it to something, which by the way, was a real pain lol. Come to find out it’s not even necessary.
Just like the other version, the side panels have extra hard padding and are taller, so it actually protects your whole door and the hard padding actually works.
The zippers are extra heavy duty, and slide surprisingly easily. I say that because all of the zippers have (I think it’s leather, or a soft leather type material) that cover ALL the zippers. You would think the zippers would get caught in it, but they don’t. All the zippers at the ends have Velcro straps, which helps a lot with support, instead of relying on the zippers for support.
I like the idea they have on the new straps they’re using that go around the headrest. Instead of being stretchy or just one length, all of them are now adjustable in length so you can make it smaller for smaller cars, which will help keep the hammock raised and even, or lower it if you have a big car. Awesome idea. Really like it because on the old one just barely on the top corners of the seat, my girl could get by and would get a little slobber on it. I was able to raise it that extra inch or two, problem solved. They also added a third pair of buckles for cars that have 3 headrests in the back for more support.
They also made this one super portable. Pop it out of the car real quick, and you can fold it up and it has a strap to close it and a handle to carry it. It’s surprisingly light and folds up REALLY small for how big it actually is. For people who are not like me and dedicate his entire back seat for his dog, and take the hammock out frequently, will love this.
Overall, I can’t complain about anything. There isn’t a better car hammock for pets on the market. Don’t do what I did and buy the cheap Amazon ones. They offer no where near the level of protection that this one does. My dog spends a whole day at a time, very often, in the back on the hammock, and my back seats still look like the day I bought them & my door isn’t all scratched up by the arm rest or handle bar from her trying to put her head out the window. If you don’t believe me, buy one of the $30 Amazon ones and buy one of Owleys. If you care about your car, see which one gets returned ;)
I'm so glad I got this hammock! My dog used to try to climb into the front seat, but now he just chills in his comfy beige hammock in the back. Peace of mind for everyone!
Been searching for this product for years. My two large dogs love daily rides and have gone through many hammocks. This one has a solid bottom, providing more space and balance. Holding up well so far. Highly recommend for dog owners.