Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This hammock is a game changer for dog owners! No more dog hair or muddy paw prints on the seats. What a relief!
This cover is fantastic; it’s thick and durable. Easy to adjust. My dog can jump in without dirtying the car. He loves it and feels secure rolling around in the back seat.
Covers my backseat entirely! Has handles on the seat portion that tuck between the seats to keep it in place. My dog likes that it acts like a hammock so he doesn’t fall off the seat. Also good for under messy car seats. The seatbelt holes don’t align perfectly with my car, but they still work.
My friend was struggling with dog hair in her car, so I got her this hammock as a gift. She's told me it's completely transformed her car's cleanliness
Surprisingly durable for the price. Covers my back seat with some overlap, which is nice. Definitely waterproof and protected my seats on long trips with a large dog.
The fabric is thinner than expected but easy to set up.
The Owleys hammock is the perfect solution for keeping my car clean and my dog safe. I highly recommend it to all dog owners!
I bought this new dog car hammock as a replacement for my old owleys hammock that I have been using for a year. My Labrador got used to the old one so I really hoped there’ll be no problems with the Mark II. And so far, I am impressed with the quality of the product. I appreciated that now there are three headrest attachments and not two, although it’s a pity that this new version doesn’t have seat anchors. But despite this, this hammock is also snug and secure, it doesn't slip under my dog on the go. A printed instruction on how to fold the hammock as pictured would also be quite helpful.