Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Fine overall. Fit nicely in my Subaru. Makes a good hiding spot for my purse at the dog park. My dog found his way over and under the product. I wish it could be tightened more near the door.
I recently purchased this Travel Buddy dog car hammock for my BMW and I couldn't be more pleased with my purchase. It seems to be very durable and looks really nice in my car interior. And it works just great to protect my car seats from any messes my dogs may create! It is also foldable and portable with two carrying handles, making it easy to store and take on the go. Overall, I think that this Travel Buddy car hammock is an excellent investment for any dog owner who loves to travel with their pet(or pets).
The beige color is perfect! It matches my car's interior and doesn't show dirt easily.
I bought this dog seat cover a week ago, and it’s done exactly what I needed it to. The quality is top-notch, covers the entire back of my 2000 Accord, keeps my small dog secure thanks to the hammock-style design, and is easy to assemble and clean.
Traveling with my dog has become a breeze since I bought the Owleys Travel Buddy Mk II Dog Hammock. This waterproof pet hammock for cars is a must-have for pet owners who want to protect their seats while ensuring their pet's comfort. The high-quality 600D fabric is incredibly durable, standing up to my dog's antics without issue. The thick material guards against scratches, dirt, and fur, keeping my car pristine. The waterproof feature is a lifesaver for muddy paws and spills. Installation is a snap with adjustable straps that secure around the headrests, and the non-slip backing keeps it in place. The side flaps add extra protection, and the hammock design prevents my dog from jumping into the front seat. Cleaning is effortless; the material wipes down easily or can be machine washed. The Owleys Dog Seat Cover is an outstanding investment, providing superior protection, easy setup, and comfort for my dog. I highly recommend it for anyone needing a reliable and high-quality pet travel solution.
I was skeptical at first, but this hammock is seriously sturdy. My German Shepherd jumps in and out without a problem, and it hasn't ripped or torn at all. 👍🏼
Excellent for keeping pet wear and dirt to a minimum. I leave it in the car all the time. Great for throwing dusty or wet hiking gear in the back seat without messing up the upholstery. We have one in every car in the household.
My puppy did great with this cover, and it protects the doors from scratches when he looks out the window.