Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Super durable and full coverage. Waterproof and a good value for the money. My golden eventually tore through it with aggressive use, which is why I needed a new one. Easy to put on, and I will likely buy another for my other car.
My dog used to get anxious in the car, but the hammock seems to calm him down. He actually enjoys car rides now! 😊
Sadly, this protector is too small for my car.
Despite my initial concerns about the size, this hammock fits like a glove in my SUV. My dog has ample space to move around
Amazing product. This car seat dog cover is excellent. Our dog loves it.
The material is really durable and waterproof. My dog had an accident and it cleaned up super easy. No stains!
As a Siberian Husky owner, this dog protector is fantastic. It fits my Toyota Tacoma perfectly and is super easy to install. The seat tucker devices keep it secure, and there’s a Velcro slot for seatbelt access, ensuring safety. Pet hair comes off effortlessly, so no worries about fur buildup!
The Owleys hammock is a must-have for any dog owner. My backseat is so much cleaner now, and my dog is much happier on car rides. The beige blends in nicely with my car's interior.