What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Keeps the backseat spotless, even after muddy hikes! The non-slip base is fantastic, I don’t have to constantly readjust it and my girl feels stable. Nice that it folds up compactly when not in use
this honda dog hammock does a solid job of keeping fur and dirt off the upholstery. its thick, durable, and easy to clean, but I’d love to see mesh windows too
Installation was straightforward, though adjusting it the first time took a little patience.I liked the metal buckles. Once secured, it doesn’t budge, even with a restless puppy jumping around haha... The side flaps provide extra protection when getting in and out, preventing scratches on the door panels. It’s also great that it folds down compactly, which makes storage hassle-free. Would love to see more color options, but otherwise, it’s a solid product!
This Pilot dog seat cover is a lifesaver during rainy days. My dog gets in soaking wet, and this oxford waterproof fabric keeps my seats dry. Just wipe it down, and it’s good as new!
Works great for everyday use, especially with shedding dogs. The only minor issue is that the straps took a little adjusting for me. But the fitting is nice. Would definitely recommend
This is the best seat protector I’ve used. The fabric is tough but soft and comfortable, and my dog seems to enjoy the ride more now since she feels secure. Plus, the middle zipper makes it super convenient when I need to fit my family in the back
game-changer for dog parents!!!its combination of tough materials and minimalist design makes for a great balance of protection and comfort. even after several months of daily use, there are no signs of wear or damage. the eco-leather pockets are a nice touch, adding both style and functionality. cleaning is effortless, fur dirt even dried mud wipe away in seconds. great investment for keeping the interior in top shape with a dog:)
From daily drives to weekend camping trips, this Honda dog seat cover has handled it all. The fabric is rugged yet comfortable, and the high walls keep my dog contained. Even with a large Shepherd shifting around, it remains securely in place. The ability to fold and store it easily is a big plus for those who don’t need it installed all the time like I do. An excellent way to keep the interior clean while giving pets a cozy ride