What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This dog seat cover does exactly what it promises 👍 The fit is tailored for Honda Pilot making it feel like part of the car instead of an afterthought. The thick design provides comfort for long drives, and the built-in pockets are a clever addition for keeping leashes or waste bags handy. Its been through muddy hikes, wet paws, and snack spils yet it still looks fantastic. Folding it for storage is a breeze, and it doesn’t take up much space. A must-have
Thick, comfy, and protects the seats perfectly. Love the pockets!
Functionally, this is a fantastic dog seat cover for Honda Pilot. The design is well thought out, covering everything while allowing flexibility with the zippered center. The waterproofing holds up well against wet paws and minor accidents - tested. The only reason for the four-star rating is that it took a bit of adjusting to get it sit perfectly. Maybe i did it wrongly. but once set up though it stays in place and does a great job keeping fur and dirt off the seats.
Super easy to install and keeps the backseat looking CHIC!!! Love how it doesn’t slip around, even with a restless lab puppies 😂 Definitely worth it !!
Absolutely fantastic! My dog loves it too ❤️
Was easy to install and keeps my new Honda looking brand new ✨
Long drives with a large dog can be messy but this Honda dog seat cover has been a lifesaver for us. It holds up against dirt, fur, and even the occasional drool puddle. The material doesn’t sag or shift, and the non-slip bottom makes for a comfortable ride. The center zipper feature is a thoughtful addition, allowing space for a passenger while still protecting half of the backseat where the dog sits. After several trips, it still looks brand new. Definitely worth every penny!
Perfect for road trips with my lab! The padding gives extra comfort, and the eco-leather pockets are handy for storing treats and small things like bowls or wastebags. Installation took just a few minutes, and it looks stylish too! Thanks!