What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The best Honda dog seat cover I’ve bought!
Good quality and great fit for my Honda Pilot, though I wish it had more colors to choose from. Cleanup is effortless, and the waterproofing works well!
Keeps my car spotless and looks amazing in my Honda
SO nice to have a dog seat cover that does what it claims! The secure fit means no sliding around and the thick fabric ensures that claws don’t tear through. The ability to split the backseat is a huge plus, making it possible to accommodate both a human passenger and a pet without removing the whole thing - awesome. After multiple washes and wipe-downs, it looks like I just got it. A well-designed solution for pet owners who want both protection and convenience. 5 stars.
Good quality but it's a bit heavier than I thought
Taking road trips with a Labrador means endless fur, but this dog seat cover is a lifesaver. It fits my Honda Pilot like it was made for the vehicle, covering everything without shifting. The material feels thick and durable, and cleanup is easy, just a quick vacuum, and it's like new. The side flaps help protect the doors from scratches when the pup jumps in. Love that it zips in the middle, so a passenger can still sit in the back if needed. It doesn’t have that plasticky smell some covers do, which is a big plus. 5 stars.
Impressive quality and coverage! The installation process is simple and it provides complete protection in my Honda Pilot. The hexagonal stitching and premium materials make a noticeable difference compared to cheaper hammocks. One minor downside is that the package was a bit heavy, but that’s a small price to pay for the durability :) With two dogs constantly in the backseat, this has been a great addition to the car
Impressed by the quality and fit! My large dog settles in comfortably, and I no longer worry about messes. The sturdy design gives me peace of mind on long drives.