What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
We’ve been using this Kia dog seat cover for two months, and it’s been a fantastic addition for traveling with my German Shepherd. The waterproof material is strong and simple to clean. My dog seems very comfortable on it, and the cover stays securely in place. The pockets are incredibly handy for organizing toys and leashes. I highly recommend it to other pet owners!
My dogs absolutely love this cover, and I’m so happy to finally keep my car spotless during our travels🙌🙌🙌
this dog mat matches my Kia Sportage’s interior beautifully while providing excellent protection for the entire car. I’m very impressed with the high-quality materials
Fits perfectly! The fabric is tough and tear-resistant, and our Emma loves it! The protector also includes two pockets that are perfect for storing items like leashes or water bottles.
Outstanding Kia Sportage dog protector! The anti-slip base works beautifully, the material is strong and durable, and the rigid sidewalls add excellent stability. The split design is ingenious for sharing the backseat with your pet, and the seat belt openings add an extra layer of safety. A definite 5-star product!
This pet seat cover is completely waterproof and keeps my dog cozy on rides. It offers excellent protection for the seats and makes every trip more enjoyable. I recommend it wholeheartedly to all pet owners
I’m absolutely thrilled with this purchase! The design and quality of this Kia Sportage seat protector are top-notch. The material is strong, the sidewalls are firm, and the non-slip bottom keeps it securely in place. It features seat belt openings and can unzip in the middle to allow someone to sit with the dog. It works perfectly for our 82-lb Cane Corso. One of the best protectors I’ve ever used!
I purchased this Kia Sportage dog seat cover for its appealing design. While I still appreciate the quality and look, it’s unfortunately too small for my car’s backseat. I tried using only half of it, but my Shepherd wasn’t comfortable. Adjustable straps or additional size options would greatly improve this product.