What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This dog protector is a great choice. It does an excellent job of keeping my car free from dirt, fur, and other messes, which is essential. The cute and stylish design is an added bonus. Setting up the sidewalls was a little tricky, but we managed. The pockets are super convenient for holding leashes, toys, or bowls during long trips. Be sure to check the dimensions, as it might not fit smaller cars
we absolutely looooove our new dog seat cover! it fits perfectly, has a stunning design, and offers outstanding backseat protection when we take our Labrador on rides. thank you—we’ll definitely buy more travel gear from this brand!
My new Kia Sportage dog protector arrived with a broken hook on the headrest strap. Thankfully, customer support quickly resolved the issue with an easy return and refund process. I appreciate the efficient service, and the product itself is excellent!
the quality of this dog seat cover is exceptional, and it looks fantastic in the back seat! The black and brown color combination is both elegant and practical, and our pointer puppy stays very comfortable, which is the most important thing to us.
This dog seat cover is adorable and well-made, but one of the headrest straps broke after only a few uses. Thankfully, the support team replaced it promptly, and everything works perfectly now. I’m impressed with the excellent customer service and will gladly recommend this brand to others!
I bought this Kia Sportage dog seat cover a month ago for our family car, and we love it! The quality is amazing, and the colors match our black interior beautifully. Most importantly, our dog is happy and comfortable with it. Thanks for such a fantastic product!
Ordered this for my Kia Sportage. Everything arrived just as expected. Thanks!
Hi everyone! I’ve been using this pet seat cover for a few weeks, and it’s been fantastic. Setup was simple, and it fits my car seats perfectly. The sturdy side panel inserts offer excellent door protection and are much better than cheaper alternatives. The non-slip bottom works great on leather seats, keeping the cover in place. Printed instructions would be helpful, but overall, this is a fantastic product