What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Durable and fashionable! Delivery was fast, and customer service was outstanding during the return process. Thank you—I’ll definitely be buying more from this brand in the future.
This is the BEST Kia dog seat cover I’ve ever purchased ❤️ The material is both durable and soft, and it fits my car like a glove—such a relief after struggling to find the right one. The waterproof feature is excellent for wet days or post-swim car rides. I also love the split design, which allows you to use just one side if needed. Highly recommended for all pet owners
My Corgi and I absolutely love this pet hammock! It fits perfectly, has useful pockets, and even includes a seat belt attachment for extra safety. I’m extremely happy with it and highly recommend it!
This is a dependable Kia Sportage dog seat cover. I’ve been using it for a few weeks, and it works wonderfully for trips with my Cane Corso. It fits well and provides excellent seat protection. Setting it up was slightly tricky because I initially misunderstood how to attach the sidewalls, but once I figured it out, it worked perfectly. Printed instructions would make the process much easier.
Hello, pet lovers! Here’s my take on this dog seat cover. It’s stylish, waterproof, and durable, staying securely on leather seats. However, it didn’t fit my Kia Sportage as perfectly as I’d hoped, which made installation a bit challenging. Still, the design and overall quality are impressive. I hope this feedback helps others with similar cars.
I’ve been using this Kia pet seat cover for a month, and it’s become an essential part of my daily routine. The quality is excellent, and it works exactly as described. It keeps my back seat clean and stays firmly in place. My dog enjoys the freedom to move during short trips, but I use a tether for longer rides to ensure safety. The only downside was the delay in shipping, which was frustrating
FANTASTIC dog cover 👍
I couldn’t be happier with this dog seat cover! Traveling with my pet has never been easier. The setup was straightforward and quick, and the seat anchors hold it securely in place, even on long journeys. My dog feels calm and safe in the back seat. I highly recommend it to anyone looking for a durable and top-notch pet seat protector.