What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
TOP QUALITY! This Kia Sportage seat cover has made traveling with my dog so much simpler. The design is excellent, with a non-slip base for stability. Its waterproof material is perfect, especially since my dog loves swimming. My pet stays secure and comfortable on every trip. Highly recommend this durable seat cover!
The Kia Sportage dog protector is practical and water-resistant, fitting my vehicle well. However, the seat anchors could use some improvement as they occasionally come loose. Still, it’s a reliable option for keeping the car clean during trips with pets. 4 stars
This dog seat cover is fantastic. I bought it a month ago for my 4-year-old Shepherd. The non-slip base ensures it stays in place, even when my dog jumps in and out of the car. The pockets are very convenient for storing toys and leashes. Great value for the price!
With two active labs who adore car rides but leave a mess, this seat cover has been a lifesaver! It’s simple to install and offers superb backseat protection. The strong material stands up to their energy, and the waterproof feature is crucial for rainy days. Cleaning is a breeze with a quick wipe or vacuum. Perfect for frequent travelers with pets!
This dog mat is excellent! It keeps my car interior spotless and is straightforward to use, although the setup was slightly tricky. A fantastic option for dog owners.
I’m delighted with this Kia Sportage dog seat cover! Its waterproof and scratch-proof features make it perfect for my active Bullgod. It’s easy to clean and fits snugly in my vehicle. A must-have for pet owners who frequently travel with their furry companions. Highly recommended!
Initially, this seat cover performed flawlessly, but over time, the anchors began to fray at the seams, which caused them to lose their grip.
For the past 3 months, this dog seat cover has been amazing! The material is of exceptional quality and extremely durable, making it a dependable option.