Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Fits our Kia Sportage perfectly. Very pleased with the durable construction and overall quality of this product
This dog protector works exactly as described. Setup is simple, and it keeps my car spotless, which is a huge relief for long trips. I often travel with my Husky, Loki, and this protector is perfect. The material is sturdy and wipes clean effortlessly. I also love that it can unzip in the middle to make space for a passenger while still keeping the seat clean and the pet secure. Ingenious design!
We absolutely LOVE this dog seat cover! It’s incredibly easy to clean, and our puppy stays cozy and happy on every ride. Highly recommend it!
I can’t praise this dog seat cover enough! The material is exceptional—waterproof and well-made. Setup was simple, and it fits my car perfectly. It’s the best pet protector I’ve ever owned. The sleek design and added pockets for supplies are fantastic extras. Highly recommended!
This is a great pet seat cover made from durable but soft fabric—exactly what I needed for my dog. It keeps my car clean and free from fur and dirt. Cleaning it is simple with a lint roller or damp cloth. Based on my experience, I highly recommend this product!
Unfortunately, this seat cover didn’t work for my Kia Sportage. It shifted too much and made my dog uncomfortable. I returned it because it didn’t suit our needs.
I recently purchased this dog seat cover, and I’m thrilled with it! It fits the back seat perfectly and is made from durable, waterproof, and scratch-resistant material. The adjustable straps hold it securely while driving. Cleanup is super easy. I highly recommend it to other pet owners!
This seat cover isn’t compatible with every car and was unfortunately too small for our Kia Sportage