What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This pet seat cover is functional but not as cozy as I had hoped for my dog. I’ve had to add blankets and cushions to make it comfortable for Sammy. Without them, he struggles to settle, as the material feels a bit too firm for his liking. On the bright side, it fits perfectly and keeps my car clean, so I’d still recommend it overall.
I bought this Nissan Rogue seat cover last December for trips with my bulldog, and the quality has been outstanding. It’s thick, durable, and has a premium feel. I recommend it to anyone needing a reliable and comfortable pet travel solution. Delivery took two weeks, but the company kept me informed and offered to cancel or wait. I chose to wait and was pleasantly surprised with a free gift. Customer service was friendly and efficient.
The design is visually appealing, and the stitching and colors are well-crafted. However, I wish the zippers were sturdier and could operate in both directions. Adding vents for improved airflow would be a nice touch. The Velcro closures feel too small, and a buckle system would be quicker than threading straps. I got this for door protection, but my dogs still manage to scratch the door edges.
We recently got this Nissan Rogue pet seat cover, and it has completely transformed how I travel with my bulldog. The material is tough and waterproof, making cleaning super easy. It fits snugly in my car and provides excellent seat protection. Its compact design is convenient, and installation was a breeze. Best of all, my dog loves it and stays happy and relaxed during rides. Overall, it’s a functional and stylish addition
I’m truly impressed by this Nissan seat cover. It’s exceeded my expectations in every way. The fabric is thick and durable, handling all the messes my pets make with ease. It stays securely in place, even with my active dogs. Cleanup is simple—just a damp cloth, and it’s as good as new. Highly recommended for pet owners in need of dependable seat protection!
Fits perfectly and performs as expected. I’d love to see this Nissan Rogue dog seat cover available in a solid black option.
While this dog protector keeps my car tidy, it isn’t as cozy as I had hoped for my pet. The material feels a bit rigid. Setting it up was harder than expected, especially the sidewalls. A clear instruction manual would help. Despite this, it’s stylish and incredibly sturdy. A good choice if durability is your main concern
I’ve been using this dog seat cover for a month since adopting my puppy, and it’s been perfect so far. No issues at all. It’s made of durable, multi-layered material and is fully waterproof, great for handling accidents. The firm sidewalls are a major bonus, protecting my doors as my pup grows. Definitely worth the investment