Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Works just as well for grocery hauls as it does for dog rides. Versatile and wipes clean in seconds.
Smart design with the flap coverage no more scratch marks on the doors. My dog seems comfortable and secure during rides
Great solution for dog hair control. Vacuuming is much faster now, and no more lint-rolling the seats.
Took this Rivian dog hammock out for a camping weekend with two medium-sized dogs. No issues with fit, and there was room for both to sprawl out comfortably. The material handled wet paws, dog hair, and even some snack crumbs like a champ. Love how it protects the sides of the seats too. Feels very well made.
Fits like it was custom-made for the Rivian backseat . The hammock-style setup creates a cozy space for the pup while keeping the interior clean . Water-resistant fabric handled post-hike mess without a problem . Straps held everything tight during a 3-hour drive, and it didn't shift once . My dog seemed super comfy the whole time .
Solid choice for dog parents who care about their ride
Not bad,just wish it came in more colors
Every part of this cover feels thoughtfully designed—from the seatbelt openings to the storage pockets. Used it during a muddy park day and just hosed it down afterward. No lingering smell or stains. It's thick enough to feel tough but soft enough for a dog to nap on. Very impressed with the quality.