Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Perfect for rainy days and messy kids. Great seat back protector with useful pockets
I'm definitely getting this seat protector for my friends this Christmas!
Six hours to Grandma's house is a long time with a preschooler asking whether we're there yet. Having the tablet in its own window meant we weren't constantly retrieving it from his lap. We downloaded his shows beforehand and checked that the device fit before leaving. He could watch comfortably without holding it the entire drive. There's still plenty of stopping involved because cartoons don't replace bathroom breaks. For the stretches between exits, this made the trip noticeably less hectic.
Our daughter likes having her travel essentials arranged before we even leave the driveway. She calls this her car station and checks the pockets as though she's preparing for an expedition. The bottle holder keeps her drink from rolling beneath the front seat. Her snack has its own spot too, so it isn't getting crushed at the bottom of her backpack. We still supervise what she brings because she'd happily pack enough food for three days. For ordinary errands, it's nice seeing her manage a few things independently.
A total YES from a mom of a 6-year-old!!!!
Picked this seat back protector for my brother after his son discovered that kicking the seat was excellent entertainment. He texted a week later asking where we'd found it because the product is amazing. Thanks!
Didn't want another floppy organizer hanging awkwardly behind the driver's seat!! The quilted material of this seat protector with pockets looks more finished than the thin fabric versions we'd tried. Securing it at the headrest, sides, and base takes a few minutes, but those extra attachment points make a difference. It doesn't swing around whenever our granddaughter pulls something from a pocket. We checked it again after moving the seat to accommodate a taller driver. Happy with something that looks tidy even when there isn't a child riding with us:)
A real lifesaver for road trips👍 those pockets hold all the essentials, nothing unnecessary.