What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
This dog protector is a solid choice. It does an excellent job of keeping my car clean from dirt, hair, and other messes, which is crucial. The cute and fashionable design is an added benefit. Setting up the sidewalls was a bit of a challenge, but we managed. The pockets are super handy for holding leashes, toys, or bowls during long trips. Make sure to double-check the dimensions, as it might not be suitable for smaller cars.
We absolutely adore our new dog seat cover! It fits perfectly, has a beautiful design, and provides exceptional backseat protection when taking our Labrador on trips. Thank you—we’ll definitely purchase more travel accessories from this brand!
my new Toyota dog protector arrived with a broken hook on the headrest strap... thankfully, customer service quickly addressed the issue with an easy return and refund process. I appreciate the quick and effective support and the product is great!
The quality of this dog seat cover is outstanding, and it looks great in the back seat! The black and brown color combination is both stylish and functional, and our pointer puppy stays comfortable, which is the most important aspect for us.
This dog seat cover is cute and well-crafted, but one of the headrest straps broke after just a few uses. Thankfully, the support team quickly replaced it, and everything works great now. I’m impressed with the exceptional customer service and will gladly recommend this brand to others!
I bought this Toyota dog seat cover a month ago for our family car, and we absolutely love it! The quality is outstanding, and the colors match our black interior perfectly. Most importantly, our dog is happy and comfortable using it. Thanks for such a great product!
Ordered this for my Toyota Corolla. Everything arrived just as expected. Thanks!
Hi everyone! I’ve been using this pet seat cover for a few weeks, and it’s been fantastic. Setup was easy, and it fits my car seats perfectly. The strong side panel inserts provide great door protection and are far superior to cheaper alternatives. The non-slip base is excellent for leather seats, keeping the cover secure. Clear printed instructions would help, but overall, this is an outstanding product.