Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Fits our Toyota perfectly. Very happy with the sturdy construction and overall quality of this product.
This dog protector delivers exactly as promised. It’s easy to set up and keeps my car spotless, which is a huge relief during long trips. I frequently travel with my Husky, Nancy, and this protector is ideal. The material is strong and simple to wipe clean. I also love its versatility—you can unzip the middle to make space for a passenger while still keeping the seat clean and your pet secure. Brilliant design!
We absolutely LOVE this dog seat cover! It’s so easy to clean, and our puppy stays cozy and happy during car rides. Highly recommend it!
I can’t say enough great things about this dog seat cover! The material is outstanding—waterproof and well-crafted. Setup was a breeze, and it fits my car perfectly. It’s the best pet seat protector I’ve ever owned. The sleek and stylish design is another highlight. The added pockets are perfect for organizing bowls and supplies. Highly recommended!
This is a fantastic pet seat cover made of durable yet soft fabric—just what I needed for my dog. It keeps my car free of fur and dirt. Cleaning it with a wipe or lint roller is super easy. Based on my experience, I highly recommend this product.
Unfortunately, this seat cover didn’t work in my Toyota Corolla. It was unstable and slid around, making my dog uncomfortable. I ended up returning it because it wasn’t suitable for us.
I recently bought this dog seat cover, and I couldn’t be happier! It fits the back seat perfectly and is crafted from tough, waterproof, and scratch-resistant material. The adjustable straps hold it securely in place while driving. Cleaning is effortless. I highly recommend it to other pet owners!
This doesn’t fit all cars and was too small for our Toyota Corolla.