What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
great waterproof cargo liner for hauling fishing gear. even when ice melted in the cooler, the trunk stayed dry. super easy to rinse off afterwards.
Nice waterproof cargo liner for everyday use. It catches crumbs, dirt, and even paint splashes from a recent project, though I wish the sides were a bit taller.
Love that this pet cargo liner actually grips the surface! no more slipping when the Husky jumps in:) Cleanup is quick with a shake and light wipe
Love how versatile this pet cargo liner is ❤️ It doubles as a picnic mat when folded out and has already saved the back seat from spilled drinks and muddy soccer cleats! The waterproof backing really does its job, no soaking through even when snow melts on boots. The stitching feels strong and hasn’t frayed despite constant folding. Dogs are comfortable sitting on it, and cleanup takes seconds. It’s the kind of accessory that makes road trips and daily life so much easier
The liner does a good job but was a little tricky to secure the first time. Once set up though, it’s been reliable for weekend market trips and moving boxes!
This waterproof cargo liner has been a lifesaver during camping trips! The back of the SUV stays clean even when the kids throw in muddy boots and wet backpacks. It covers the whole cargo space without slipping around, which was always an issue with other liners. Folding it down for cleaning is quick and hassle-free. Even after weeks of dog hair, dirt, and spills, it still looks new. Definitely recommend for anyone who likes outdoor adventures.
Makes road trips with the dog way more enjoyable 🐾
Finally a pet cargo liner that really keeps the back of the car free from scratches and paw prints... Two Bulldogs ride on it smoothly, and there’s no tearing or shifting. It wipes clean with a damp cloth, which saves a lot of time compared to vacuuming. The waterproof layer actually works-tested after a lake swim and no moisture leaked through. Plus, the pups stay stable with the non-slip surface. A really functional upgrade for dog owners!