What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
solid construction and the waterproofing is effective only drawback is it's a snug fit for larger vehicles
Easy to install, easy to clean, and keeps my dog comfortable and safe. What more could you ask for??
This pet hammock is a lifesaver! It fits my car perfectly, and the versatility of using it on half the seat or in the trunk is fantastic. It's super durable and easy to clean, which is essential for me as my dog loves the outdoors. The waterproof aspect has proven itself time and again, and the hardened side flaps are a genius addition to protect the doors. A well-made, thought-out product that I highly recommend to any pet owner 👍
Protects well but setting it up and down is a workout for me!!
Couldn't be happier with this hammock for dogs. It provides full seat coverage and I love the versatility in installation method.
while the quality and material of the hammock are great, I found it a little difficult to install. yes it does an excellent job at protecting the seats, but setting it up and folding it down is more work than I expected. the pockets and waterproof feature are useful, but I wish it was easier to manage
I can't recommend this car dog hammock enough! From the durable, waterproof fabric to the thoughtful design, it's clear that a lot of care went into creating this product. It fits beautifully in both our car's backseat and trunk, offering versatility depending on our needs. The anti-slip bottom is a standout feature, ensuring the hammock stays in place, providing a safe and comfortable ride for our dog. The foldable design with handles makes it convenient for storage and transport. And yes, the added pockets are great for keeping everything my dog needs within reach. This hammock has truly thought of everything!
Absolutely worth every penny for the cleanliness and peace of mind.