Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This stairs for dogs to get in car has truly transformed our rides. My senior dog can now get in and out of the car with ease, making our trips much more enjoyable for both of us. The ramp's stability and non-slip surface provide her with the confidence she needs. Additionally, its lightweight design is a plus for me, making it easy to handle. I also appreciate how simple it is to clean.
personally surprised by how compact it becomes. fits in my tiny tesla trunk with room to spare.
Handy ramp for my Husky. It's sturdy and supports his weight well. Would give 5 stars if it was lighter
took some time for my dog to get used to it, but now it's smooth sailing 🙌
Perfect for my small car and big dog, balancing height and width ideally. He adapted quickly, just after a few rides
I regret not buying this dog auto ramp sooner. It's made a huge difference for my dog Sammie and our family outings. No more struggling or lifting her into the car. She took to it immediately, and it's sturdy enough that I don't worry about her safety. Plus, the adjustable length means it fits both our vehicles perfectly. It's also surprisingly light and folds up easily, which is great for when we're on the go.
Excellent for my dog with arthritis. He moves so much better and seems less stressed about trips now. Thank you very much!
We also use this dog car steps at home. Amazing quality!