Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Feels overpriced for the quality received. Expected something more robust
Expected it to support my Rottweiler better. It's a bit wobbly under his weight, which makes me nervous. The overall build seems sturdy though.
It’s okay and works as described. But my dog is still not a fan of getting in the car
lightweight yet sturdy. works as advertised. perfect!
Perfect height and width for my 2023 nissan and my 14 year old labrador! My fur baby is happy, I'm happy too!
This dog stairs for car is great; the quality is top-notch, surpassing my expectations for what a pet ramp could actually be lol. I got this for my beloved old dog. Now, whether we're going to the vet or heading on a road trip, this ramp has made getting in and out of the car a breeze for my friend, and I’m happy to help him.
Extremely happy with my purchase! It’s refreshing to see a company that stands so firmly behind their product, offering both a superior car dog ramp and excellent support !!
I'm genuinely impressed with how easy it is to use this car dog ramp. It's lightweight, yet feels incredibly sturdy, and it folds super conveniently. 100% recommended to any dog owner