Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
the ramp is solid, offering a good balance between stability for my old lab and ease of handling for me. its adjustability has been a key feature, fitting our SUV seamlessly
this dog ramp for car perfect for both my civic and my beloved shepherd Roxie!!!
adjustability is great, but I'm concerned about its longevity with regular use…..
Expected it to be a bit larger, but it still works well for my mid-sized sedan.
Simple to use, easy to store 👍
Finally, a product that delivers on its promises! This car steps for dogs's adjustable features make it a perfect fit for our cars, and our dog loves it!
Sturdy and adjustable, yet a bit narrow for my mastiff. He's slowly getting used to it, but I appreciate the ramp's solid construction and the confidence it gives him. A wider version would be perfect, but it's a good start:)
Sturdier than it looks! My two dogs can go up and down with no issue. This ramp for dogs for car seat entry has significantly eased our travel routine, making it a stress-free experience for both me and my pets.