What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
My little one had mud on his shoes and I was able to wipe the cover off with a baby wipe and it looked brandnewagain. Easy to install and almost matched my seat color perfectly.
They work about as expected. They kinda are just slightly small for my seats. So I took a star off, but besides that I like them and they protect the seat from the car seat itself and any small spills or crumbs
Highly recommend it! The openings in the cover align perfectly with the ISO latching connectors, and they fit securely. The material is sturdy and provides excellent protection for the car seat upholstery.
These seat covers matched the description perfectly and fit my car like a glove. My seats are slightly larger than average, which made other seat covers slip off. However, these stay in place beautifully! They even have grippers underneath for added stability. I’m so pleased that I plan to buy another set as a backup. I highly recommend them!
We are very happy with our car seat protector. Our toddlers were wreaking havoc on our new leather seats, stepping on the seats with their shoes before climbing into their car seats. Now with the protectors in place, 99% of the seat is protected. We can slide the protector around to cover certain high traffic areas as well. They feel sturdy and well made. Very happy with the purchase.
I'm truly impressed! My driver's seat had a tear, and the leather repair kit I tried only made things worse. I planned to cover it until I could get it fixed, but now I don’t need to! These covers look fantastic—better than my original seats. They're high-quality, easy to wash, and a breeze to install
I purchased two of these covers for our first child nearly three years ago, and now I'm getting two more for our upcoming addition. My wife and I have used them in our cars since we first installed the car seat, whether it’s a click-in base or an all-in-one seat. After removing the car seats, our leather seats still look brand new—no dimples or wrinkles, and unlike other brands, there’s no residue left on the leather from these covers. There is a slight indentation in the seat foam from securely installing the car seat, but it’s minimal. A thicker material might help prevent that, but it doesn’t impact the appearance of the seats at all. If you want to protect your leather seats from damage caused by car seats, I highly recommend these covers—they work wonderfully!
I hated the fact that when I removed the baby car seat to clean it, my leather seats were left with large scuff marks from the car seat. So I got this and it helps a lot! Got one for our new car as soon as we left the dealership.