What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This Chevy pet seat cover keeps my backseat spotless, even after muddy hikes! The non-slip base is amazing – I don’t have to keep adjusting it, and my dog feels stable. It’s also really nice that it folds up compactly when I don’t need it.
This dog hammock does a great job of protecting my Chevy Trax’s upholstery from fur and dirt. It’s thick and durable, and cleaning it is simple, though I’d love to see mesh windows for added ventilation.
Installing this seat cover was straightforward, though it took a little patience the first time to adjust it correctly. The metal buckles are a nice touch, and once it’s secured, it stays in place even with a restless puppy jumping around. The side flaps are great for extra protection when getting in and out of the car. I also love that it folds up compactly for easy storage. While I’d love more color options, it’s otherwise a solid product
This Trax pet hammock is a lifesaver on rainy days. my dog often gets in soaking wet but this waterproof oxford fabric keeps my seats dry I just wipe it down, and it looks as good as new
works good for everyday use, especially with shedding dogs like my old Bernie. the only small issue I had was adjusting the straps, but the fit is great overall. definitely recommend it!
This is hands down the best seat protector I’ve ever used. The fabric is tough but soft and comfortable, and my dog seems to enjoy the ride even more now that she feels secure. The middle zipper feature is super convenient for when I need to fit my family in the backseat too.
it is a game-changer for dog owners! combination of nice materials and a minimalist design offers great protection while keeping your dog comfy... even after months of daily use, there are no signs of wear! eco-leather pockets add both style and functionality. cleaning is effortless too , dirt, fur, and even dried mud wipe off in seconds. a great investment for anyone looking to keep their car in top condition with a dog :)
From daily trips to weekend camping trips, this seat cover for my Chevrolet Trax has done it all!! The fabric is tough yet cozy, and the high walls help keep my dog contained. Even with my large Shepherd moving around, it stays securely in place. I love how easily it folds up for storage when not in use, making it perfect for those who don’t need it all the time. It's a great way to maintain a clean interior while providing a comfortable ride for my do