Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
👍👍 This dog seat cover does exactly what it promises. It fits my Chevy Trax so well that it feels like it’s part of the car, not just an afterthought. The thick design is perfect for long trips, and the built-in pockets are great for keeping leashes or waste bags on hand. It’s withstood muddy hikes, wet paws, and spilled snacks, yet it still looks fantastic. Folding it up for storage is easy and doesn’t take up much room. A must-have for any pet owner!
Thick, comfortable, and protects the seats perfectly. I love the pockets!
Fits my Chevrolet perfectly. The thoughtful design covers everything while allowing for flexibility with the zippered center. The waterproofing works perfectly against wet paws and minor accidents. The only downside is that it took a bit of adjusting to get it set up perfectly, but once it was done, it stayed in place and did a great job of keeping fur and dirt off the seats.
Super easy to install and keeps the backseat looking super chic!!! I love how it doesn’t slide around, even with my restless Labrador puppies 😂 Totally worth it!!
absolutely amazing! my puppies love it too ❤️
installation was a breeze and it keeps my chevy looking brand new ✨
Long drives with a large dog can get messy, but this dog seat cover for the Chevrolet Trax has been a lifesaver. It holds up against dirt, fur, and even drool. The material doesn’t sag or shift, and the non-slip bottom provides a comfortable ride. The zipper feature in the middle is thoughtful, allowing room for a passenger while still protecting half the backseat. After several trips, it still looks brand new. Totally worth the investment!
Perfect for road trips with my Labrador! The padding provides extra comfort, and the eco-leather pockets are perfect for storing treats, bowls, and waste bags. Installation was quick, and it looks stylish too! Very happy with this purchase!