Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Would’ve liked a mesh panel, but it’s still a great buy. Strong straps and great surface area for mess containment.
Works well but could use more cushioning
Long road trips with pets require comfort and safety. This seat cover provides both. The padded layers offer a cushioned surface, reducing fatigue for dogs during extended journeys. Openings for seat belts allow for the integration of pet harnesses, ensuring safety without compromising comfort. I think this dog cover it suitable for various vehicle Chevy models, not just the Silverado
No more fur all over the backseat after taking Bruno to the park. Fits the truck like a glove and doesn’t shift around while driving.
adventurous outings with my Rocky often lead to messy car rides 😂 this chevy dog seat cover acts as a barrier against dirt, fur, and potential seat tears. the ease of folding and storage means it doesn't occupy unnecessary space when not in use. its resilience against wear and tear is visible from the first sight making it a reliable companion for active pet owners like Rocky. totally recommended !
My truck stays spotless even after a wild weekend with the dogs.
Great product, but wish it came in more colors
👍 Feels well-made and secure, even when my dog jumps around during stops. The seat underneath looks brand new after weeks of use.