What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Excellent for keeping pet wear and dirt to a minimum in the backseat of your nice car. I leave mine in the car all the time, even without the dog. Great for throwing dusty or wet hiking gear in the back seat without messing up the upholstery. We have one in every car in the household.
Bought this dog hammock to protect my leather seats. It recently ripped from wear and tear, but it protected my seats from scratches, spilled water, and dog vomit. It also prevents my dog from climbing into the front seat and distracting me while driving. I feel it would keep her safe in an accident. Reordering because it’s well-made and durable.
We’ve owned two of these now! Bought the first one two years ago and it held up great. Loved it so much we bought a second one!
Bought this product in 2022 and it's still in great shape. We've washed it several times and it remains intact. Very easy to use when needed and easy to store when not. Definitely worth the purchase!
Love this pet seat cover for my truck. Provides a safe space for my dogs while keeping the foot area free for storage. Looks good and very functional.
This cover is made of sturdy material, fits my backseat perfectly, and has side flaps to cover the seat edges. It keeps my dogs snug and out of my face while driving, and most importantly, keeps my seats clean. No more dog hair everywhere. Easy to vacuum or wipe off.
Very easy to install. It covers the seat, goes up the seat back, and the back of the front seats. Flaps at the window ends tuck down or up, and little tubes tuck into the seat crack to prevent shifting. Our dog gets carsick on curvy mountain roads, and this waterproof cover should make cleanup easier than cleaning the car seats.
As a dog owner constantly on the move, finding a reliable pet seat protector is vital. The Owleys Travel Buddy Dog Seat Cover surpassed all my expectations. The waterproof material protects my seats from muddy paws and accidents. Cleanup is simple with a quick wipe or shake. The stitching and construction are durable, ensuring longevity. Installation was easy with adjustable straps that fit securely in my SUV’s backseat. It stays in place, even during spirited rides. This versatile cover offers peace of mind by shielding my seats from scratches and spills. I got it on sale, making it a great investment. Highly recommend the Owleys Travel Buddy for quality and value.