Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
We got a new car and wanted to keep the backseat clean while letting the dog ride with us. It covers the whole seat and keeps it clean and dry.
This is a great product if you have your pups in the car a lot! The backseat of my car can stay clean while the interior doors stay scratch-free!
I bought this because it was cumbersome to put the crate in my mid-size SUV and my dog didn’t feel secure in the crate while driving. We adopted another dog (both dogs about 50 lbs) and wanted them to ride in the seats comfortably. We installed dog seat belts attached to harnesses and put big comforters for them to be cozy. We drove from Atlanta to Orlando. They did great. I recommend this seat cover. It was affordable and easy to install.
I just bought a new car. My lab/Pit mix is very socialized, he is the sweetest old dog. As old as he is and very friendly to other dogs, when he's in the car he gets excited and scratched up the upholstery and doors terribly in my old car. This product is saving my new car!! Works very well. I'm happy I purchased it.
Love this thing so much, I never take it out. Works great for the dogs (we've got 3, and 2 go hiking with us all the time). I don't have to worry about the dogs falling off the seat if I hit the brakes hard. I keep the seat cover on all the time...works great for hauling groceries too.
The best car dog protector I've ever tried and it fits very well in my backseat !!
My pup feels so safe and secure in here. He usually gets nervous and paces the backseat but this helped so much. He stayed in the back and even took a nap. Super easy to install.
It’s exactly what I was expecting, but I covered it with another blanket because I spoil my dog and want her to be comfortable. I do appreciate how clean my car looks with this on. Arrived promptly and in new condition.