What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This is really easy to install and has held up very well to my 75lb bulldog who rides with me daily for about 40 minutes. I drive a Jeep Grand Cherokee and it fits perfectly. The clips secure easily around the headrests, and the seatbelt fits through the Velcro slits. Not much wear to the material after 6+ months. Easy to vacuum and wash.
i loved it until it broke after a year :( lasted well while it worked…
ahhhh I don’t know why I didn’t consider the measurements for a car. It’s too big for my vehicle
I have a pair of energetic Golden Retrievers who love tagging along for car trips but invariably make a mess with their fur and muddy paws. And this product is a game-changer for us! It’s super easy to install and provides an effective barrier between my back seat and the dogs. It's also quite durable and withstands their antics perfectly. The waterproof feature is a blessing too, especially during our rainy day adventures. Plus, it's effortless to clean. A quick wipe or vacuum, and it's as good as new. Highly recommend for anyone traveling with pets!
Perfect design and high quality. Fits my 2024 Silverado nicely!
This Travel Buddy from Owleys is an excellent car seat cover. I purchased it about a month ago to drive with my 4-year-old Shepherd. I particularly love the non-slip bottom, which keeps the cover in place even as my dog jump in and out. Also, the pockets come in handy for storing their toys and leash. Good value for the price.
We got a new car and wanted to keep the backseat clean while letting the dog ride with us. It covers the whole seat and keeps it clean and dry.
This is a great product if you have your pups in the car a lot! The backseat of my car can stay clean while the interior doors stay scratch-free!