What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Received this with a broken hook on the strap that attaches to the headrest. Support quickly helped me with the return process and money refund. Thanks for the good service.
My wife and I got this dog seat cover for our brand-new car to keep our seats free from dog hair. We love it, and so do our dogs. It kept our back seat clean and made our dog comfortable on long trips. It is super durable and protects the seats from damage. This dog seat cover was very easy to install and adjustable to fit any vehicle. I would definitely recommend this product if you have four-legged family members that ride in the car with you.
This car seat cover for dogs is decent,it defintely serves its purpose and keeps my car protected from dirt,hair, and other mess, which is very important to me. The design is really unique, looks very cute and stylish. Instalation of side walls was a bit tricky,but we eventually got it on securely. The pockets are very handy for storing compact or collapsible feeding bowls,toys or a leash if you’re going on a long ride. Be careful when checking the measurement,I think it may not fit cars that are too smal.
We got this dog seat cover to keep our dog under control safely in the car. It forms a bathtub-like shape in the back seat. Very easy to install and move from car to car. Ours are an Outback and a Rogue. One thing I would change is that if you have vents in the center console facing backward, this might block the airflow. I would have made a section of this a screen so that the vent flow can get to the back seat.
I bought this travel buddy dog seat cover because I literally fell in love with the way it looks. And I still really like it. But unfortunately it turned out it is too small for my car’s back seat. The design and choice of materials is great. But since it doesn’t fit my car well I had to return it. I have tried using only half of it but it is too small and uncomfortable for my Shepherd girl either. Would really appreciate an adjustable size with straps or just having multiple sizes to choose from.
Amazing product. This car seat dog cover is excellent. Our dog loves it.
Pleasantly surprised at how well this dog seat cover is made. Would highly recommend it!
This pet seat protector exceeded my expectations and was easy to clean. One snap and the dog hair fell off. MUST HAVE!