Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This dog protector is better than the cheaper version I owned before. The dog hair just shakes off instead of getting embedded in the material.
great dog seat cover! the bottom doesn’t slip, the material is durable, with solid sidewalls. it's also very cool that the cover can be unzipped so that someone can sit in the back seat with the dog and also be secured (there are special holes in the cover for the seat belt lock). definitely 5 out of 5
So happy I finally bought this dog seat cover for me and my dog! Protects my leather seats from getting dirty and scratched. This seat cover is durable and good quality. The cheap ones are plastic and flimsy. Would recommend this to anyone with a pet.
This pet seat cover is great! It connects to the front seats, creating a canopy for your dog. It kept most of the dog hair on the cover rather than on my seats. Waterproof.
Toyota RAV4 fits perfectly. The fabric is dense, hard to tear. Our Huskey Sky liked it! And there are also two pockets for leashes, bottles, extra straps , etc.
delivered quickly (3 days). the bottom part is made of rubber and won’t slide on leather seats. ordered to transport Stafford, both us and our dog were satisfied :) thank you
This seat cover for dogs works very well. I bought a second one for our other car. It easily attaches to the front and rear headrests. I particularly like the flaps on the end.
Simple and easy install. Fits and works just fine. A bit heavy feeling, but with all supports in place, it’s not bad.