Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Could use an extra inch in length but still works nicely and looks good. I'm satisfied and would suggest it to a friend.
Bought this to safeguard our family car's upholstery from golden retriever fur. It’s perfect!
our retriever Sunny adores this dog seat cover! she loves sleeping on it, sitting on it, playing on it during our road trips… and above all she loves taking toys from the pockets on her own 🙂
Top-quality accessory for dog owners!! This dog car seat made road trips together with my fav collie boy Archie muuuuuch smoother
great multifunctionality !! we have two kids and a beagle dog. so we use this dog mat either on half of the back seat or in the luggage compartment. very convenient
Soooo cool that the safety belt was already included. A trifle, but nice! The materials are of very high quality, smooth seams and walls are thick. Definitely worth the money
Perfect thing for dogs and their parents. My dog is usually very stressed during car rides, but now he feels safe in this car dog seat cover. I take a blanket for him and put his favorite toys inside pockets. My pet is calm, and so am I
We have honda passport and everything fits good. Installation was easy and took maybe about 5 mins… So far, pleased with the purchase