Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I am so glad I bought this pet seat cover! I just adopted a dog, and after her vet visit, she got anxious and threw up all over the back seat. The cover kept it from ruining my upholstery, and now I’m a fan of this product!
Does not slip on the upholstery at all! Attaches securely to the seats from all sides +has a non-slip layer. Our dog is very playful, so it’s veeeery cool for us
It’s a good seat cover for my husky. Setting up is very easy, as is taking it down. I feel very safe driving my husky around.
I am really glad I purchased this product! I was looking for something to protect my car seats and, more importantly, keep my pet safe in the back seat. I thought I might need a seatbelt clip for my dog’s harness, but it came with one! I definitely recommend this product.
This is the best thing I’ve ever bought for driving with my dog!!! My Charlie is a St. Bernard and he loves driving in the car. As soon as I start the engine, he falls asleep, resting his head on the upholstery… so earlier after trips with him I had to wash the back seat every time from a huge amount of saliva. Which, moreover, was quickly absorbed inside the upholstery 🙁 But this dog seat cover solved my problem forever !! It keeps Charlie’s saliva on the surface. Now every time I drive somewhere I take him with me with pleasure 🙂
You guys SAVED MY CAR… my mastiff Otto almost turned my backseat into a living hell… Dirt, scratches, saliva… I spent so much time cleaning my backseat after road trips with him!! But this dog seat cover is super durable, thick and waterproof, so I’m absolutely in love. Thank you sooooo much <3
Finally forgot about stress while traveling. Earlier, I was constantly worried that new holes and scratches would appear in the back seat. Thanks a lot
delivery in just a couple of days! Amazing quality and the safety strap was included. will definitely buy another one as a gift