What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
We have a new puppy with sharp teeth and nails, lots of energy, and not fully house-trained. This pet seat cover is perfect to protect the seats from scratches or accidents, and the included tether keeps him safely in place, ensuring both his and my husband’s safety while driving. It is incredibly easy to install when the dog is in the car, just snaps in, and is just as easy to remove. This was a fantastic investment, and we love it!
Used this product in my 2020 Civic on a short drive to a nearby park to protect my car seats from my husky’s shedding and dirty paws after the walk. I love how extremely easy it was to install in the car. It definitely kept the big dog, fur, and dirt contained! Highly recommend as a protective dog cargo liner!
I got this so that my dog could hang out in the back of my car during a long road trip. I didn’t want to cage her, but I got a new car and wanted to protect the interior from her claws (she likes to jump and look out the window). It comfortably limited her access and was super easy to install. Unfortunately, she had an accident during the trip due to slight anxiety, but this dog seat cover is definitely waterproof. Awesome quality for the price and it fits in my coupe too! My dog can comfortably walk around and lay down on it. Overall a great purchase, and I will keep it in my trunk for reuse for years.
This Owleys pet seat protector has a nice water-resistant top surface. My last cover from another brand was cloth and getting Rottie hair off it between washes was nearly impossible. This cover eliminates that problem. I’ve only used it for 2 days prior to writing this review. Time will tell.
I love this backseat dog cover. Before this, my dogs would always jump from the back seat to the front. There were also accidents, and I had to deep clean my backseats. Once I got this, they couldn’t jump back and forth and messes were easier to clean. I just throw the cover in the washer and air dry it. It also helps the dogs not fall off the seats, making them more stable in the back. It’s very easy to take out and put back once adjusted to your preference, you won’t need to adjust it again. It’s very sturdy; I’ve had mine for 2 years with no rips or tears from the dogs. Be careful if you want to lay your seat all the way back because you might tear it.
Works perfectly! Super easy to put up and take down by myself. When not in use, it’s super easy to shake off hair and dust and fold it to store. I have a Great Dane and this seat cover is durable and safe for them! Also, I love the color ❤️
As the owner of a Siberian Husky, this dog protector works great. I have a Toyota Tacoma, and the size fits perfectly. Super easy to install, it stays secure thanks to the seat tucker devices, and provides a Velcro slot for seatbelt access, keeping your fur baby safe. Pet hair is ridiculously easy to clean off the material, so don’t worry about hair collection!
I am very satisfied because my dogs are older and responsive to commands. I think this dog seat protector will be useful for many years. I especially like how the straps easily snap together over the headrests. It looks nice once in place. It’s very attractive and well-made. I like it and plan to keep it in my hurricane kit.