What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I love this cover! It fits well, my dogs love it, and I don’t worry about my leather seats. I haven’t washed it yet but I think it will be fine. I drive a ‘22 Pathfinder and my pups are a Mastiff mix and a pug/shih tzu mix.
I like the look, ease of installation, waterproof feature, and zippers on the end. It keeps my dogs from dirtying my seats when they love to go for a ride.
We have a Forester and an Outback. I like to put my dogs in the back seat versus the cargo area. They are safer in the back seat and get better AC in the summer. Both vehicles have slippery leather seats. These covers are great for non-slip protection and keep the dogs from falling. Quality is good and the pockets are a bonus. Rinse off with soap and water and air it out for a day to remove the new chemical smell. After that, the smell goes away.
This cover is easy to install and keeps the backseat clean. Seems sturdy enough. I’ve only used it a handful of times for stressful vet visits, and it definitely helped keep the drool off the seats!
I had to come back and review this product after it saved my car seats. We got our dog neutered, and the meds gave him a very upset stomach. Halfway through our drive home, there was a very, very liquid accident in the backseat. Luckily, I had put up this seat cover. Not a single drop got on my car seat, door, floor, or anywhere. The mess hosed right off and the cover held up well in the washer (we air-dried it, so I can’t speak for the dryer). Besides that, the cover is extremely easy to install and remove, and holds up well with all five dogs.
I bought this for a 1,000 mile road trip to visit my folks across the country, and it blew me away! My pup just curled up and slept the whole way. She was comfortable in my back seat, it was easy to set up, and fits great in my Nissan Versa. The leash buckle really seals the deal, keeping the dog at a safe distance, so I could focus on the road without needing a kennel in my back seat. Ten out of ten recommend!
I have a Subaru Outback and a dog that hates car rides. We got this and initially my husband didn’t attach it to the front seats, so she tried to stand on the middle front armrest (she’s a 75 lb hound mix). Once he attached everything properly, she calmed down and just laid in the backseat without excessive panting and drooling. This actually calmed her down and protected our seats from all her hair!
The Warning: Vomit!!! I never write reviews but here we are - my golden retriever puppy went to the beach and drank too much sea water. On the car ride home, I noticed he looked funny in the rearview mirror. Sure enough, he threw up all over the back seat. Thanks to this cover, only a little got on my car near the seatbelt buckle. I just got my car less than a year ago, so this cover was a lifesaver, making cleanup much easier than having to clean my entire car.