Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Love the color of this cover and the fit for my CRV. The fabric is easy for dogs’ feet to grip in the back seat and offers protection. Easy to install and folds easily if needed, about the size of a twin blanket at most.
This product was easy to put in the car. We have a lab and it kept him safe in the back seat. It protected the back of the car from his nails. Perfect for the eight-hour drive we had to make.
I love this cover! It fits well, my dogs love it, and I don’t worry about my leather seats. I haven’t washed it yet but I think it will be fine. I drive a ‘22 Pathfinder and my pups are a Mastiff mix and a pug/shih tzu mix.
I like the look, ease of installation, waterproof feature, and zippers on the end. It keeps my dogs from dirtying my seats when they love to go for a ride.
We have a Forester and an Outback. I like to put my dogs in the back seat versus the cargo area. They are safer in the back seat and get better AC in the summer. Both vehicles have slippery leather seats. These covers are great for non-slip protection and keep the dogs from falling. Quality is good and the pockets are a bonus. Rinse off with soap and water and air it out for a day to remove the new chemical smell. After that, the smell goes away.
This cover is easy to install and keeps the backseat clean. Seems sturdy enough. I’ve only used it a handful of times for stressful vet visits, and it definitely helped keep the drool off the seats!
I had to come back and review this product after it saved my car seats. We got our dog neutered, and the meds gave him a very upset stomach. Halfway through our drive home, there was a very, very liquid accident in the backseat. Luckily, I had put up this seat cover. Not a single drop got on my car seat, door, floor, or anywhere. The mess hosed right off and the cover held up well in the washer (we air-dried it, so I can’t speak for the dryer). Besides that, the cover is extremely easy to install and remove, and holds up well with all five dogs.
I bought this for a 1,000 mile road trip to visit my folks across the country, and it blew me away! My pup just curled up and slept the whole way. She was comfortable in my back seat, it was easy to set up, and fits great in my Nissan Versa. The leash buckle really seals the deal, keeping the dog at a safe distance, so I could focus on the road without needing a kennel in my back seat. Ten out of ten recommend!