Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
We have two dogs that shed a lot, and this helped us take them out without worrying about cleaning up the backseat. Worth the price and easy to set up.
As seen in the pictures, this cover saved my stress and anxiety of having white seats with a puppy. It was great and she was comfortable. Now we can take road trips confidently and safely!
Love it. Protects my back seat from all my pup’s hair and drooling. Install is super easy and you can use it as a hammock or just cover your seat.
Got this for my Australian Shepherd so she can’t mess up my leather seats. I love it! Seems really sturdy and you can place it multiple ways. It’s not ugly, so it can stay on the backseat. It also has pockets for holding stuff if needed.
Love the color of this cover and the fit for my CRV. The fabric is easy for dogs’ feet to grip in the back seat and offers protection. Easy to install and folds easily if needed, about the size of a twin blanket at most.
This product was easy to put in the car. We have a lab and it kept him safe in the back seat. It protected the back of the car from his nails. Perfect for the eight-hour drive we had to make.
I love this cover! It fits well, my dogs love it, and I don’t worry about my leather seats. I haven’t washed it yet but I think it will be fine. I drive a ‘22 Pathfinder and my pups are a Mastiff mix and a pug/shih tzu mix.
I like the look, ease of installation, waterproof feature, and zippers on the end. It keeps my dogs from dirtying my seats when they love to go for a ride.