What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I'm obsessed with the seashell pattern! It's so unique and cute. Everyone always compliments me on this carrier.
I really like this Owleys carrier! It's stylish, comfy, and my pup seems to enjoy it. My only complaint is that the shoulder strap isn't as padded as I'd like. It can get a bit uncomfortable after a while, especially if you have a heavier dog. Maybe Owleys could consider adding more padding in future versions?
This Owleys carrier was a Christmas gift for my cousin and her Shih Tzu. They both adore it! The carrier is stylish, comfortable, and the Shih Tzu loves being carried around in it. My cousin says it's made traveling with her dog so much easier, and she's gotten tons of compliments on the cute seashell pattern.
Love the color and the design! It doesn't even look like a typical dog carrier, which is a plus. My dog seems comfortable in it, and it's easy to carry around.
My brother's dog is a rescue and has some anxiety issues. He was hesitant to try a carrier, but I convinced him to give this Owleys one a shot. He was surprised by how much his dog liked it! The carrier is calming and secure, and it's made a big difference in their daily walks and outings.
This carrier is perfect for short trips and errands. It's lightweight and easy to carry. However, I wouldn't recommend it for longer journeys, especially if you have a larger dog. It might get a bit cramped and uncomfortable after a while.
My friend's senior dog has trouble walking long distances, so I got her this carrier as a gift. She was so happy! The carrier is lightweight yet supportive, and her dog seems comfortable being carried in it. They can now enjoy walks and outings together again, which is wonderful. The only suggestion I have is that it could use a bit more padding on the shoulder strap for added comfort.
My coworker's dog had surgery recently and needed a comfortable way to get around. I remembered seeing this Owleys carrier and thought it would be perfect. She was so grateful! The carrier is soft, supportive, and made it much easier for her to transport her recovering pup. It's also super stylish, which is a bonus!