Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Let your favorite four-paw pal ride in comfort and enjoy the journey together with this cover.
This cover is a lifesaver, keeping my car clean from the daily mess my dog brings in. Easy to install, simple to clean, and keeps my 70 lb dog safe during sudden stops. Highly recommend!
I love that this hammock is machine washable. It makes cleaning up after messy pups a breeze!
This cover is simple to install and keeps the backseat clean. It seems sturdy, although I’ve only used it a few times for vet visits. It effectively kept drool off the seats.
This hammock is definitely sturdy, but I've noticed a few loose threads after just a couple of uses. Hopefully, it won't start to unravel over time.
Just received and installed - blends well with my upholstery. High-quality texture and sturdiness. Our Lucy sat quietly and comfortably. Great purchase!
Highly recommend this hammock for anyone who travels with their dog. It's a must-have!
I bought this for a 1,000-mile trip, and it was fantastic! My dog curled up and slept comfortably in the back seat. Setup was easy, and it fits well in my Nissan Versa. The leash buckle kept her safely in the back, allowing me to focus on driving. Highly recommend!