What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Highly recommend this ramp for dogs of all sizes! I bought this foldable car dog ramp from Owleys for my tiny Chihuahua, Hazelnut, and it’s been a game-changer! Despite being designed for larger dogs, it’s perfect for her 6 lbs. She felt secure right away, and the non-slip surface gives me peace of mind. The glow-in-the-dark feature is handy for late-night trips. It’s easy to fold and store, and the quality is impressive.
I’ve been considering these stairs for some time, and I’m so happy I decided to purchase them! My 100lb dog enjoys the trampoline, but after his previous TPLO surgeries and as he gets older, lifting him on and off was becoming risky. The 5-step model is ideal for him! A great bonus is that he can also use them to get in and out of my SUV after vet appointments or dental procedures. They’re lightweight, come fully assembled, and my dog took to them right away. A fantastic solution for ensuring his safety and comfort!
I have a 3.5-year-old Husky who hurt his hip when he was 2, and I’d been thinking about getting stairs for my SUV and bed. After watching how much his dog buddy enjoyed using them, I decided to give them a shot. I’m so happy I did! The stairs arrived quickly, were fully assembled, and incredibly easy to set up. They're durable, adjustable, and come with a safety clip to keep them securely in place. This has been an excellent investment for my dog's joint health. I also had some questions about the size, and Owleys customer service was prompt and very helpful. I highly recommend both the product and the company!
It took some time for my dog to get used to the dog ramp into the car, but now it’s smooth sailing 🙌
An amazing find for my dog who’s always been anxious about getting into the car... Now, he strides up confidently, thanks to this stable and adjustable dog ramp. It’s easy to carry, set up, and pack away - amazing find. Totally recommend!
It's compact and lightweight, it feels secure, and I appreciate reflective stripes!!My dog uses it with no hesitation. And I'm happy too. Thank you! Highly recommend!
didn't fit my car.
Absolutely love this dog ramp into the car! It’s been a godsend for my senior dog who has trouble jumping into the car. The sturdy design gives him confidence, and it’s easy for me to set up and take down. It’s lightweight, making it easy to carry and store. The adjustable length is perfect for our SUV, and the anti-slip surface ensures he feels secure. Cleaning it is simple, which is great after a day at the park. I’ve recommended this ramp to all my friends with older dogs. It’s a game-changer for pet owners.