What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The item is super cute and nicely made, but one of the headrest straps broke after a few rides. The team quickly sent us a new one, and so far, everything's great. We appreciate your kind customer support and will recommend your brand as one that is ready to help their clients!
Love my Honda Civic dog seat cover! It's made traveling with my pet so much easier. I didn't have any problems with the installation; everything was quick and simple. Special thanks for the seat anchors!!! The protector does not slip on my car seats at all; it fits perfectly on the road. My dog feels calm and stable while being safe and secured in the back. I highly recommend this brand to anyone looking for a high-quality car seat protector for their pet.
I have two energetic Golden Retrievers who love car rides but always make a mess. This Honda dog seat cover is a game-changer! It's super easy to install and provides a great barrier between my back seat and the dogs. It’s also very durable and withstands their antics perfectly. The waterproof feature is invaluable during rainy adventures. Plus, it’s easy to clean. A quick wipe or vacuum, and it looks like new. Highly recommend for anyone traveling with pets!
I purchased this Honda Civic dog seat cover back in December for road trips with my bulldog. The quality is great! It looks very durable, thick, and amazing. Truly premium quality. I would highly recommend this protector to any pet owner looking for a comfortable and convenient way to travel with their dog. P.S. - I had to wait two weeks for my order. I was notified right after purchase and given several options to resolve the issue, including canceling the order. It was okay for me to wait, so I chose to wait and received a free gift. The support team was very friendly and responded quickly. Thanks for the great customer service!
I love this Honda Civic dog seat cover! It's waterproof and scratch-resistant, ideal for my active dog. Easy to clean and fits snugly in the car. A true lifesaver for pet owners who travel with their dogs. Highly recommended!
This Honda dog seat cover is a good product that does exactly what it's supposed to do. It's easy to install and keeps my car clean, which is a huge relief during long road trips. We travel by car very often with my Husky, Emma, so I have been looking for a good protector with pockets for a long time. And I'm glad that I chose this one. The material is great, easy to wash with just a wet cloth. It is also very convenient that you can use it as a half protector if you need to free up space in the back seat. It helped me a lot when my friends joined me on my last trip. Just unzip in the middle, and you're good to go - the seat stays clean, the dog is in place, and the passenger can sit comfortably in the back. Perfect!
My dogs love it, and I'm finally happy to keep my car interior clean!!
At first, the Honda dog seat cover worked well, but after a while, the anchors began to fray at the seams, making it lose stability.